Terms of Service

This is an English translation provided for convenience. The Turkish version of this agreement is the legally binding text; in the event of any discrepancy, the Turkish version prevails.

Effective date: the date this text is published. Arcnar may update this agreement; material changes are announced in advance via the panel and by email.

1. Parties and Definitions

This Service and Usage Agreement (the "Agreement") is concluded electronically between the service provider identified below and the natural or legal person using the services (the "Customer").

• Service Provider: Berat Tayşı

• Address: Devlet Mah. İzzettin Çağpar Cad. No:13 D:11 Kırklareli / Vize

• Tax Office / No: Vize V.D. / 8330937199

• BTK Hosting Provider Authorisation: yakında eklenecek

• Email: [email protected] — Phone: +90 850 840 20 73

• Definitions:

  • "Panel": the customer management interface accessed via arcnar.com,

  • "Service(s)": domain registration/transfer, shared hosting, virtual/physical servers, software licences and related support services,

  • "Usage Policies": this Agreement together with the Acceptable Use rules.

2. Subject of the Agreement

The Agreement sets out the principles for the provision of the Services ordered by the Customer through the Panel, the parties' rights and obligations, and the terms of pricing, renewal, suspension and termination. The technical scope of each Service (resource limits, term, location, etc.) is stated on the relevant product page and in the order summary; this information forms an annex to the Agreement.

3. Account Opening and Accuracy

• The Customer undertakes that the identity, contact and billing information provided at registration is accurate and current. For domain services this information is transferred to the WHOIS record and to the relevant registrar.

• Account security (password, two-factor authentication, API keys) is the Customer's responsibility. All actions taken through the account are deemed to belong to the Customer.

• An agreement cannot be concluded on behalf of persons under 18 or persons without authority to represent.

4. Pricing, Billing and Renewal

• Service fees are charged at the amounts and in the currency shown in the Panel at the time of order. Whether prices include or exclude VAT is stated clearly in the order summary.

• Services are billed periodically (monthly/yearly). The renewal invoice is generated and notified to the Customer before the service end date (at least 30 days for domains, and for other services the period stated on the relevant product).

• Payment may be made by a saved payment method, bank transfer/EFT or Panel balance. Balance top-ups are applied against the Service fee; unless otherwise agreed, balance is not converted to cash.

• For invoices not paid when due, Arcnar applies the "Suspension and Termination" provisions below.

5. Obligations of the Parties

5.1 Arcnar

• Provides the Services within the scope defined on the product page and with commercially reasonable care; monitors the infrastructure and applies security updates.

• Performs planned maintenance at the lowest-impact hours where possible and announces it in advance; for emergency interventions, informs afterwards.

• Takes infrastructure-level measures to back up Customer data; however, the Customer is ultimately responsible for backup integrity (see Article 8).

5.2 Customer

• Uses the Services in accordance with applicable law, third-party rights and the Acceptable Use rules (Article 6).

• Is responsible for their own applications, content, software and data, and for their licence and copyright compliance. The Customer is personally responsible for keeping the software they host up to date, for security vulnerabilities in the open-source code or third-party extensions they use, and for any damage to the infrastructure arising from such vulnerabilities.

• Avoids behaviour that puts Arcnar's infrastructure or other customers at risk; reports identified security vulnerabilities without delay.

6. Acceptable Use

The following activities are strictly prohibited and, if detected, the Service may be suspended or terminated without notice:

• Sending spam/bulk unsolicited email, phishing, hosting or distributing malware.

• Content infringing copyright, trademark or personality rights; unlawful content, content relating to the sexual abuse of children, or hate speech.

• DDoS, port scanning, unauthorised access attempts, cryptocurrency mining (unless the product explicitly permits it), or offering open proxy, VPN or tunnelling services (including but not limited to Tailscale/NetBird derivatives and other corporate/individual routing tunnels) or IP-masking tools to third parties for commercial or anonymity purposes over Arcnar's infrastructure.

• Excessive resource consumption on shared hosting that affects other users.

• Any use contrary to the laws of the Republic of Türkiye and the laws of the country where the serving data centre is located.

7. Suspension and Termination

• Payment delay: for overdue invoices the service is suspended after the period stated on the product (by default 7 days after the due date); if payment is not made in the period following suspension, the service is terminated.

• Policy violation: for Acceptable Use violations, Arcnar may apply a warning, restriction, suspension or immediate termination depending on the severity of the violation. In cases that are unlawful or harmful to third parties, no prior notice is required.

• Termination by the Customer: the Customer may end their subscription through the Panel as of the end of the period. For periods paid in advance, refund conditions are subject to the cancellation and refund provisions of the "Distance Sales Agreement".

• Data Destruction: following termination or suspension, Customer data is retained for a maximum of 30 (thirty) calendar days; during this period the responsibility for exporting data lies entirely with the Customer. At the end of the period the data is permanently and irreversibly deleted from the systems; Arcnar cannot be held liable for data loss arising from this deletion.

8. Backup and Data Responsibility

Arcnar takes regular backups at infrastructure level; however, these backups are for disaster recovery purposes and do not provide the Customer with a guarantee of uninterrupted file-level restoration. The Customer is obliged to keep an independent backup of their own data. In damages arising from data loss, Arcnar's liability is limited by Article 9.

9. Limitation of Liability

• Arcnar provides the service "as is" and "as available". No guarantee of uninterrupted or error-free operation is given; the targeted availability rate is stated on the relevant product. Service level commitments (SLA) do not cover outages caused by externally sourced large-scale DDoS attacks, data centre backbone outages, upstream (upper-provider) routing failures or zero-day vulnerabilities.

• Arcnar's total liability in any event may not exceed the amount paid for the relevant Service in the last 12 months.

• Arcnar is not liable for indirect damages such as loss of profit, loss of data or business interruption, for force majeure, or for damages arising from the Customer's fault.

• These limitations may not be interpreted in a way that conflicts with the mandatory provisions of consumer legislation.

10. Intellectual Property

The Panel, the Arcnar brand, the interface design and the software belong to Arcnar. The Customer is granted only a non-transferable and non-exclusive right of use for the duration of the service. The Customer's rights over their own content and data remain with the Customer.

11. Protection of Personal Data

The principles for processing personal data are set out in the "Privacy & Data Protection Notice" (including cookie use) and form an inseparable part of this Agreement. Operations requiring explicit consent are separately submitted for approval via the "Explicit Consent Text".

12. Force Majeure

Natural disaster, fire, epidemic, war, cyber attack, decisions of public authorities, electricity/communications infrastructure failures, data-centre-originated outages and similar events beyond the parties' control are deemed force majeure. Obligations are suspended for the duration of the force majeure.

13. Notices and Evidence Agreement

• Notices between the parties are made via the email address on the Customer's account and through the Panel. The Customer is obliged to keep their contact details current.

• Legal Evidence: the parties agree that, in any dispute that may arise from this Agreement, Arcnar's system logs, server timestamps, database records and IP logs constitute conclusive and exclusive evidence within the meaning of Article 193 of the Code of Civil Procedure (HMK).

14. Governing Law and Jurisdiction

This Agreement is governed by the law of the Republic of Türkiye. The Kırklareli Courts and Enforcement Offices have jurisdiction over disputes. In consumer transactions, the Consumer Arbitration Committees and Consumer Courts have jurisdiction within the applicable monetary limits.

15. Entry into Force

When the Customer approves this Agreement electronically during the order, the Agreement enters into force and remains valid for as long as the service relationship continues.