AGREEMENT

Distance Sales Agreement

Effective: 07.09.2026

This is an English translation provided for convenience. The Turkish version of this agreement is the legally binding text; in the event of any discrepancy, the Turkish version prevails.

Effective date: This text has entered into force electronically, within the scope of Law No. 6502 on the Protection of the Consumer ("TKHK") and the Distance Contracts Regulation, to be applied in cases where the order is placed in the capacity of a consumer.

1. Parties

  • SELLER / SERVICE PROVIDER: Berat Tayşı — Devlet Mah. İzzettin Çağpar Cad. No:13 D:11 Kırklareli / Vize — Vize V.D. / 8330937199 — BTK Hosting Provider Authorisation: yakında eklenecek — [email protected] — +90 850 840 20 73

  • BUYER (CONSUMER): the natural person who places an order through arcnar.com and whose billing details are declared in the Panel (the "Buyer").

2. Subject of the Agreement and Preliminary Information

  • The subject of this Agreement is the determination of the rights and obligations of the parties in connection with the sale and performance of the service whose characteristics and sale price are specified below, which the Buyer orders electronically through the Seller's arcnar.com website.

  • Before approving this Agreement, the Buyer accepts that they have read and are aware of all preliminary information regarding the essential characteristics of the service, the sale price, the payment method, the principles of performance and the right of withdrawal, and that they have given the required confirmation electronically. The Preliminary Information Form is an integral part of this Agreement.

3. Information on the Service Subject to the Agreement and Principles of Performance

  • The name of the service, its scope (resources, limits, term, location), quantity information and the total sale price including VAT are stated in the order summary and on the invoice.

  • Payment method: Credit/debit card (PayTR infrastructure), bank transfer/EFT or Panel balance.

  • Method and time of delivery (performance): Following the successful approval and collection of payment, the service is provided electronically (digital performance) via the Panel either immediately or within the technical preparation period stated in the relevant product description (without exceeding the legal 30-day period at the latest). Domain registration and transfer operations are subject to the real-time processing times of the relevant national/international registration bodies.

4. General Provisions

  • The Buyer declares that they are over 18 years of age and have the legal capacity to enter into this agreement.

  • The Buyer accepts that, if the service is assigned to a third party other than the Buyer, that person may not hold the Seller liable for any disputes that may arise.

  • If the Seller is unable to perform its obligations due to force majeure events (natural disaster, cyber-attack, backbone infrastructure outages, etc.), the Buyer is informed; if performance becomes impossible, the amount collected is refunded within 14 days.

5. Right of Withdrawal (14 Days)

  • Unlike distance contracts relating to the sale of goods, in contracts relating to the performance of a service the Buyer has the right to withdraw within 14 (fourteen) days from the date the contract is concluded, without stating any reason and without paying any penalty, provided that the setup/performance of the service has not been started.

  • Notice of withdrawal may be given by email to [email protected] or by opening a support request via the Panel. Following receipt of the withdrawal notice, the Seller refunds the amount collected within 14 days in a manner appropriate to the means of payment.

6. Cases Where the Right of Withdrawal Cannot Be Exercised

Pursuant to Article 15 of the Distance Contracts Regulation and by virtue of their digital nature, the right of withdrawal cannot be exercised in the following cases:

  • Services whose performance has started: For services whose performance has started with the Buyer's approval (a server/hosting account opened, a VPS created, a software licence activated, or a migration/setup process started), the right of withdrawal cannot be exercised, as required by the regulation.

  • Domain registrations: Domain registration, renewal and transfer fees are not refundable under any circumstances, because the registration is transmitted to international registries in real time and is irreversible in nature.

  • Immediate-performance approval: Where the Buyer gives the approval "I request that the service be started immediately and I am aware that in this case I will lose my right of withdrawal" during the order confirmation step, the right of withdrawal for digital services whose performance has started ends.

7. Principles of Cancellation and Pro-Rata Refund After Performance Has Started

  • Within the first 14 days, in cases where the service has not yet been fully consumed or its cancellation is technically possible (except for domains and licences), the Seller may, at its discretion, refund the remaining period after deducting the price of the days used (daily pro-rata deduction) and any transaction/setup costs already collected.

  • For subscription cancellations made after the 14-day legal period has passed, no fee is refunded for prepaid periods; the service remains active until the end of the purchased period.

  • For early termination of packages that have been granted the equivalent monthly discount advantage on annual purchases, when calculating the refund, the past months are offset not at the discounted rate but on the basis of the standard monthly tariff for the period.

  • No fee is refunded for accounts terminated by the Seller due to policy violations (breach of the Acceptable Use rules).

8. Refund and Balance Process

  • Approved refunds are returned to the original payment method through which the Buyer made the payment (credit card / bank transfer). The time for credit-card payments to be reflected in the Buyer's account may take 2 to 14 business days depending on the processes of the relevant bank.

  • Refunds of amounts spent from the Panel balance are credited directly back to the Panel balance. A request to convert the balance to cash is valid only for balance top-ups made with an actual monetary deposit; promotional/gift balances cannot be converted to cash.

9. Default and Chargeback

If the Buyer defaults on payment, the suspension and termination provisions of the "Service and Usage Agreement" come into effect. If the Buyer initiates a bad-faith chargeback directly through the bank without coordinating the refund or cancellation process with the Seller, all relevant services are suspended without notice; any administrative costs and bank penalties that may arise are recovered from the Buyer.

10. Dispute Resolution

In disputes that may arise from this Agreement, the Consumer Arbitration Committee or the Consumer Courts at the Buyer's place of residence or at the place where the consumer transaction was carried out have jurisdiction, within the monetary limits announced each year by the Ministry of Trade.

11. Entry into Force

The Buyer acknowledges and declares that they have accepted, by approving electronically, the preliminary information and the terms of this Agreement relating to the order placed through arcnar.com, that a copy of the agreement has been sent to the email address registered in the system, and that it is accessible at all times via the Panel.

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